Dear Users,
We would like to inform you that the default email accounts created within DirectAdmin are no longer supported for reliable inbox delivery. Emails sent from these default accounts may be blocked or marked as spam by various email providers. To ensure your emails are delivered successfully, we strongly recommend transitioning to a premium email service such as Google Workspace (formerly G Suite).
Why the Change?
Due to increasing security and deliverability standards imposed by email service providers, emails sent from default email accounts within hosting control panels like DirectAdmin are often flagged as suspicious. This can result in your emails being:
- Blocked: Prevented from reaching the recipient entirely.
- Marked as Spam: Delivered to the recipient’s spam/junk folder instead of their inbox.
These issues occur because default email accounts may lack proper authentication, such as DKIM, SPF, and DMARC records, which are essential for proving the legitimacy of your emails.
Recommended Solution: Use a Premium Email Service
To avoid these issues, we highly recommend switching to a premium email service that offers robust features and reliable email delivery. Google Workspace (formerly known as G Suite) is one of the best options available, offering a secure and professional email solution with the following benefits:
- Professional Email Address: Use your domain name (e.g.,
yourname@yourdomain.com
). - High Deliverability: Improved inbox delivery rates and reduced chances of your emails being marked as spam.
- Advanced Security: Built-in security features including two-factor authentication, spam protection, and encryption.
- Seamless Integration: Access to Google’s suite of productivity tools like Gmail, Drive, Calendar, and more.
- 24/7 Support: Premium customer support to help with any issues.
How to Get Started with Google Workspace
- Sign Up: Visit the Google Workspace website and sign up for a plan that suits your needs.
- Set Up Your Domain: Follow the instructions to set up your domain and configure your email accounts.
- Migrate Your Emails: If you have existing emails in your DirectAdmin account, you can use Google Workspace’s migration tool to transfer them to your new account.
- Update Your Records: Make sure to update your domain’s DNS records with the necessary MX records provided by Google Workspace to ensure email delivery.
Alternative Premium Email Services
If Google Workspace doesn’t meet your needs, consider these alternatives:
- Microsoft 365: Offers Outlook and the Microsoft Office suite with enterprise-grade security and compliance.
- Zoho Mail: An affordable and feature-rich email service that includes collaboration tools.
- ProtonMail: Focuses on privacy and security, offering end-to-end encryption.
Conclusion
We strongly advise all users to migrate their email services to a premium provider like Google Workspace to ensure reliable email delivery. Continuing to use the default email accounts in DirectAdmin may lead to ongoing issues with blocked or spam-marked emails, affecting your communication with clients, customers, and partners.
If you need assistance with the transition, our support team is here to help. Please don’t hesitate to reach out.
Thank you for your attention and prompt action on this matter.
Best regards,
Team WSP
Monday, August 5, 2024